FAQs

❓ Frequently Asked Questions

📦 When will my order arrive?

Orders are prepared and dispatched within 1–3 business days after payment confirmation. Since we currently deliver only within Poland, most furniture pieces arrive within 2–5 business days after dispatch.

Once your order ships, you’ll receive an email with a tracking link to monitor your delivery.

🚚 Where do you deliver?

At this time, dxdave ships exclusively within Poland.

We focus on providing reliable delivery and dedicated support for our customers within this region.

🔍 How can I track my order?

Once your furniture item leaves our warehouse, you’ll receive a tracking number and link via email.

You can use this link anytime to check real-time updates from the courier.

💳 Which payment methods do you accept?

We support secure and commonly used payment options in Poland, including:

  • BLIK

  • Visa

  • Mastercard

All transactions are processed through secure and encrypted systems to keep your information safe.

⏳ What should I do if my delivery is delayed?

While we aim for timely delivery, delays may occasionally occur due to:

  • Weekends or public holidays

  • Weather conditions

  • Courier-related issues

If your order hasn’t arrived within the expected timeframe, please contact us with your order number:

📧 info@dxdave.com
📞 +33 6 14 29 83 55

🔁 Can I return my order?

Yes. You may request a return within 30 days of receiving your order, provided the item is:

  • Unused

  • Unassembled

  • In its original packaging

Please contact us before returning the item so we can assist you.

❗ What if I receive a damaged or incorrect item?

If your furniture arrives damaged or incorrect, notify us within 7 days of delivery.

Email us with:

  • Your order number

  • Clear photos of the issue

📧 info@dxdave.com

We’ll arrange a replacement, refund, or store credit as quickly as possible.

🪑 Do your furniture items require assembly?

Most of our furniture is designed for easy home assembly.

  • All necessary hardware is included

  • Step-by-step instructions are provided

If a product comes pre-assembled, it will be clearly stated in the product description.

🧼 How do I care for my furniture?

To keep your furniture in great condition:

  • Use coasters and placemats to protect surfaces

  • Clean with a soft, slightly damp cloth

  • Avoid harsh chemical cleaners

Proper care helps maintain both appearance and durability.

💬 Need more help?

Our support team is always ready to assist you.

📧 Email: info@dxdave.com
📞 Phone: +33 6 14 29 83 55
🕒 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM